Shipping to all destinations outside the European Union can be subjected to customs duty, VAT or GST, which are not included in the price.
SERVICE SUSPENSIONS RUSSIA, BELARUS AND UKRAINE
Take a look under the “Care” tab for more information on how to take care of your print!
For all prints free shipping included!
Our processing policy usually takes between 3-5 business days (excluding weekends) from payment confirmation. Once your order has been shipped, you will receive a confirmation email. The shipping number should arrive within the next 24 hours, and you will be able to easily check and control the status of your order with this.
Orders within the EU are shipped with the DHL Economy Select Export. Delivery typically takes 1-4 business days from the day the package is shipped (excluding holidays). There are no additional costs or taxes for shipping within the EU.
Orders outside of the EU are shipped using DHL Express Worldwide Export. Delivery typically takes 1-4 business days from the day the package is shipped (excluding holidays). We assume that you’re aware of any import duties or taxes that may apply in your country. We will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs. The price of the product does not include any relevant VAT, GST or Import Duties. Such duty is entirely on the customer, that will have to pay the amount to the courier or the competent authorities. It is up to the customer to provide all the necessary information and/or pay the dues in order to proceed to clearance of goods. Otherwise, the goods will be sent back to our warehouse.
Please keep in mind that delivery times are estimated only. The actual delivery time will have many contributing factors. If your order is time sensitive, please contact us before placing your order.
Care and handling of your paper Giclée print on arrival
Our Giclée prints are built for durability. However, if you want to ensure your print’s longevity, basic care measures should be followed.
All of our prints ship while rolled and unframed in sturdy tubes. We recommend unrolling your print and taking it straight to the framer. If this cannot be done immediately, after unrolling it, please use two hands to support your print to prevent bending. Any creases in the print will be permanent.
Please keep your new print covered until it is framed to avoid damage. Be careful of water, hard objects and adhesives being anywhere near the print, as these can damage and scratch the surface. Try not to use your hands to wipe off any dust, as this can also cause surface damage.
After framing, try to keep your print away from direct sunlight, as UV rays can affect the quality of the colors over time.